Joao Pedro Oliveira
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Joao Pedro Oliveira
Head of Department "Support Key Accounts" that includes following teams / functions: - Sales Support Key Account Management - Customer Services Key Accounts - Technical Support Banking Communication Channels - Technical Consulting e-Services (Transaction Payments, Merchant and Billing Solutions) - Backoffice Key Accounts
Head of Sales and Customer Support for Corporate & Institutional Clients Lead and Manage following teams: - Customer Care / Customer Relations - 2nd Level Support Offline Channels & e-Services - Technical Consulting & Engineering - Process Management
Head of Customer Care for Corporate & Institutional Clients (Key Account Management - Individual Customers)
- 3 Jahre und 6 Monate, Aug. 2012 - Jan. 2016
Leiter Customer Services
Swiss Post Solutions AG
Lead and manage Customer Service & Support Teams (ICT, Business Process Outsourcing, BPM)
- 3 Jahre und 2 Monate, Juni 2009 - Juli 2012Orange Communications SA
Customer Care Service Manager B2B
Own and manage the quality and cost performance of processes for customer care services provided along the customer lifecycle
Responsible for the scheduling, staffing and real-time management of Call Center resources
Management of 20 employees and sucessful implementation of a new Team dedicated for B2B Customers
- 2 Jahre und 3 Monate, Juli 2003 - Sep. 2005
Shiftleader - Performance Advisor in Workforce & Performance Management
Orange Communications
Planning, Forecasting and Real-Time Management of a Call Center spread over 2 Sites
- 10 Monate, Sep. 2002 - Juni 2003
Customer Services Representative
Orange Communications
- 2 Jahre und 6 Monate, Feb. 2000 - Juli 2002
Call Center Representative
EDS Information Business GmbH
Ausbildung von Joao Pedro Oliveira
- 3 Jahre und 11 Monate, Aug. 2010 - Juni 2014
Business Administration and Management
ESNE - Neuchâtel
Business Management, Accounting, Corporate Finance, HRM/Leadership, Strategy, Marketing/PR, Project Management, Logistics, Production/Process Management, Organizational Development, Quality and Sustainability, Information Technologies, "Best Graduate-Thesis!"
- 1 Monat, Feb. 2010 - Feb. 2010
Information Technology Infrastructure Library
AMP Group
- 2 Jahre und 11 Monate, Aug. 1996 - Juni 1999
Certificat fédéral de capacité (CFC)
Ecole Supérieure de Commerce, Biel/Bienne
Sprachen
Englisch
Fließend
Portugiesisch
Muttersprache
Französisch
Muttersprache
Deutsch
Fließend
Italienisch
Grundlagen
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