Jochen Menk

- Foundation of a Digital Incubator including the establishment of an own corporate identity with independent product management, purchasing, IT, HR and finance processes

- Leading the transformation of the digital marketing department (> 500 employees) from a waterfall towards an agile organization

- Project lead of an Europe-wide NPS & Service Capability study including roll-out of a service proposition in over 1000 European retail shops - Technical project lead of the integration of car sharing functionalities in a fleet management platform & telematics hardware, which is implemented in over 500k fleet vehicles - Development of forecast models and performance analyzes to increase the x-sell potential in service calls

- Planning, development and implementation of a knowledge management system - Development of a website for the Green Factory Bavaria using HTML, CSS, JavaScript and PHP - Development and implementation of a new organizational structure for the joint research project "Green Factory Bavaria" - Collaboration in the development of various lecture units

Analysis of the existing TeleService process chain and development of measures in order to increase after sales revenue Development of a fully automated process to measure KPIs of the TeleService system Coordination and monitoring of the success of current business processes and projects (PMO)

Master thesis: „Development of a software tool for the identification, evaluation and optimization of potential efficiency and cost savings of electric drive systems”

Bachelor thesis: „The identification and evaluation of technological developments in the field of Embedded Systems“