Company
Jochen Menk
Basic
Angestellt, Head of IT Systems - Sales Quality & Risk Management Tools, Vodafone GmbH
Düsseldorf, Germany
Timeline
Professional experience for Jochen Menk
Current 3 years and 4 months, since Aug 2018
Head of IT Systems - Sales Quality & Risk Management Tools
Vodafone GmbH
- Professional & disciplinary lead of a group (24 FTE) of product owners, project managers & analysts in the area of IT lifecycle management of risk & sales capabilities - E2E accountability for vision, roadmap and architecture of IT platforms, services & processes - Driving transformational & strategical initiatives in the field of process robotization as well as advanced data analytics & visualization - Implementation of new IT technologies from ideation over specification to test and roll-out
1 year and 9 months, Apr 2017 - Dec 2018
Corporate Co-Founder of Vodafone's digital disruption lab
crvsh GmbH
- Foundation of a Digital Incubator including the establishment of an own corporate identity with independent product management, purchasing, IT, HR and finance processes
1 year and 7 months, Apr 2017 - Oct 2018
Digital Project & Transformation Manager
Vodafone GmbH
- Leading the transformation of the digital marketing department (> 500 employees) from a waterfall towards an agile organization
1 year and 7 months, Oct 2015 - Apr 2017
Digital Transformation Management
Vodafone Group (Düsseldorf, London, Milano)
- Project lead of an Europe-wide NPS & Service Capability study including roll-out of a service proposition in over 1000 European retail shops - Technical project lead of the integration of car sharing functionalities in a fleet management platform & telematics hardware, which is implemented in over 500k fleet vehicles - Development of forecast models and performance analyzes to increase the x-sell potential in service calls
4 years and 4 months, Jun 2012 - Sep 2016
Graduate Student Research Assistant
Lehrstuhl für Fertigungsautomatisierung und Produktionssystematik
- Planning, development and implementation of a knowledge management system - Development of a website for the Green Factory Bavaria using HTML, CSS, JavaScript and PHP - Development and implementation of a new organizational structure for the joint research project "Green Factory Bavaria" - Collaboration in the development of various lecture units
8 months, Mar 2014 - Oct 2014
Business Process Management Internship
BMW of North America, LLC
Analysis of the existing TeleService process chain and development of measures in order to increase after sales revenue Development of a fully automated process to measure KPIs of the TeleService system Coordination and monitoring of the success of current business processes and projects (PMO)
Educational background for Jochen Menk
2 years and 6 months, Apr 2013 - Sep 2015
Wirtschaftsingenieurwesen
Friedrich-Alexander-Universität Erlangen-Nürnberg
Master thesis: „Development of a software tool for the identification, evaluation and optimization of potential efficiency and cost savings of electric drive systems”
5 months, Aug 2012 - Dec 2012
Mechanical & Aerospace Engineering
California State University Long Beach
3 years and 7 months, Oct 2009 - Apr 2013
Wirtschaftsingenieur Maschinenbau
Friedrich-Alexander-Universität Erlangen-Nürnberg
Bachelor thesis: „The identification and evaluation of technological developments in the field of Embedded Systems“
Languages
German
First language
English
Fluent
French
Basic
Spanish
Basic