Joe Müller

A lot of know-how and experience in continuous improvement of operations, developing and securing excellent customer service under high cost pressure accumulated during the 10 years being responsible for customer service delivery at Swisscom. Up to 2012 for many years member of the advisory council of the Swiss CRM Forum as well as a member of the board of advisors at the ZAHW School of management and law in Winterthur. Specialties: Management expertise in telco process design and implementation.

EVP Customer Service. Member of the Executive Board of Swisscom's SME-Customer Unit. A lot of know-how and experience in continuous improvement of operations, developing and securing excellent customer service under high cost pressure accumulated during the 10 years being responsible for customer service delivery at Swisscom. Up to 2012 for many years member of the advisory council of the Swiss CRM Forum and of the board of advisors at the ZAHW School of management and law in Winterthur.

EVP Customer Service. Member of the Executive Board of Swisscom Fixnet. A lot of know-how and experience in continuous improvement of operations, developing and securing excellent customer service under high cost pressure accumulated during the 10 years being responsible for customer service delivery at Swisscom. Up to 2012 for many years member of the advisory council of the Swiss CRM Forum as well as a member of the board of advisors at the ZAHW School of management and law in Winterthur.

Leiter Privatkundengeschäft FKD Thun Project Executive Change Telecom Leiter Sales & Services Residentail-Markt, Region Mitte

Experienced senior advisor at Swisscom with a long lasting record of managerial positions in the airline industry and in telecommunications. Marketing, Sales and customer service as key activities during 15 years with Swissair. For more than 7 years acting as Swissair-Manager in representations in Europe, Africa and the Far East.

3 mehrtägige Module. Lösungsorientiertes Coaching-Gespräch; Angewandtes Coaching für Zielerreichung; Projekte und Change-Vorhaben; Fördern und Fordern im Mitarbeitenden-Gespräch.

St. Galler Führungsmodell Strategie Leadership Kommunikation

Telco Strategy, Finance, Change Management, Business Opportunities. Two weeks intensive trainings in each of the 4 countries (Netherlands, Sweden, Spain, Switzerland).

Managing Airline operation including 6 months training in London-Heathrow & Bournemouth