Joe Müller
Bis 2018, Senior Advisor, Swisscom
.., Schweiz
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Berufserfahrung von Joe Müller
Bis heute 6 Jahre und 2 Monate, seit Mai 2018
Pensioniert
.
A lot of know-how and experience in continuous improvement of operations, developing and securing excellent customer service under high cost pressure accumulated during the 10 years being responsible for customer service delivery at Swisscom. Up to 2012 for many years member of the advisory council of the Swiss CRM Forum as well as a member of the board of advisors at the ZAHW School of management and law in Winterthur. Specialties: Management expertise in telco process design and implementation.
EVP Customer Service. Member of the Executive Board of Swisscom's SME-Customer Unit. A lot of know-how and experience in continuous improvement of operations, developing and securing excellent customer service under high cost pressure accumulated during the 10 years being responsible for customer service delivery at Swisscom. Up to 2012 for many years member of the advisory council of the Swiss CRM Forum and of the board of advisors at the ZAHW School of management and law in Winterthur.
EVP Customer Service. Member of the Executive Board of Swisscom Fixnet. A lot of know-how and experience in continuous improvement of operations, developing and securing excellent customer service under high cost pressure accumulated during the 10 years being responsible for customer service delivery at Swisscom. Up to 2012 for many years member of the advisory council of the Swiss CRM Forum as well as a member of the board of advisors at the ZAHW School of management and law in Winterthur.
Leiter Privatkundengeschäft FKD Thun Project Executive Change Telecom Leiter Sales & Services Residentail-Markt, Region Mitte
16 Jahre und 1 Monat, Aug. 1970 - Aug. 1986
Various Management Function @ Swissair
Swiss International Air LinesExperienced senior advisor at Swisscom with a long lasting record of managerial positions in the airline industry and in telecommunications. Marketing, Sales and customer service as key activities during 15 years with Swissair. For more than 7 years acting as Swissair-Manager in representations in Europe, Africa and the Far East.
Ausbildung von Joe Müller
1 Monat, Apr. 2014 - Apr. 2014
Strategic Workforce Planning & HR Analytics
MarcusEvans
6 Monate, Sep. 2011 - Feb. 2012
Coaching for Performance
Weiterbildungsforum Luzern
3 mehrtägige Module. Lösungsorientiertes Coaching-Gespräch; Angewandtes Coaching für Zielerreichung; Projekte und Change-Vorhaben; Fördern und Fordern im Mitarbeitenden-Gespräch.
2 Monate, Aug. 2006 - Sep. 2006
Strategy & Customer Focus Programm
IMD International
2 Monate, Okt. 2005 - Nov. 2005
Top Management Programm
IMD Lausanne
6 Monate, Juni 2003 - Nov. 2003
Effective Management Programm for Executives
St. Galler Business School
St. Galler Führungsmodell Strategie Leadership Kommunikation
20 Jahre und 10 Monate, Feb. 1997 - Nov. 2017
Management Development in international TELCO environment
JMDP (Joint Manag. Development Progr.) with KPN, Telia, Telefonica, Swisscom.
Telco Strategy, Finance, Change Management, Business Opportunities. Two weeks intensive trainings in each of the 4 countries (Netherlands, Sweden, Spain, Switzerland).
1 Jahr und 11 Monate, Aug. 1970 - Juni 1972
Airline Business Administration
Swissair Vocational Training
Managing Airline operation including 6 months training in London-Heathrow & Bournemouth
2 Jahre, Aug. 1968 - Juli 1970
Business Administration
Swiss Business School for Commerce and Administration in Lucerne
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Gut