Joël Pizzinato

• Lead the Customer Service team – collaborate with Account Receivable teams • Track KPIs performance: Unit fill rate, on time deliveries, provide guidance to optimize deliveries • Follow monthly and quarterly commercial targets per Market • Ensure outstanding collaboration between Affiliate Markets and internal Departments • Report, escalate operational, supply or commercial issues to cross-functional teams, partners, propose and support solutions • Support and take part of Company key projects

• Lead activities of the customer service team (3 employees) orders management, deliveries, • Manage activities the application laboratory (1 employee) and the warehouse (3 employees). • Lead Customers’ project management (product development) • Define new product specifications • Manage customer complaints and resolutions in collaboration with Quality team • In charge of new material launches • Issue monthly operational reports, KPIs, budget follow up and lead S&OP Customer forecasts reviews

• Responsible of an EVS / Nestlé suppliers’ portfolio: follow-up, communication and coordination on projects, requests and special orders • Evaluation of EVS / Nestlé suppliers (KPI), report, escalate and solve supply issues. • Liaise with Suppliers to elaborate and share plans, forecasts, production planning, give feedback on Nestlé’s needs, requirements • Insure information flow in EVS teams, Suppliers and Nestlé • Handling and maintenance of items and suppliers master file

• Manage Department’s communication (Organization / Customers) • Enhance Quality policies' (process, projects, tools and indicators) • Produce reports, ratios and statistics • Manage invoicing, reminder process, credit collection and debtors follow-up • Participate in general's accounting operations (Settlement of accounts, define risks on debtors) • Supervision of a team of two collaborators

• Acted as single point of contact for organization’s teams and key customers. Ensured communication's central management • Reviewed and analyzed customer complaints, needs and recurring issues to improve overall solutions and processes. • Led or coordinated special organizational or operational cross-functional projects.

• Coordinated and followed-up for all orders of complex solutions and services, from reception of the order until delivery • Managed special orders (non-standards' contracts and solutions) • Issued reports (on sales' bookings and statistics, service delivery's performances) • Managed all orders and delivery for standard Internet services • Controlled and updated databases. • Created and activated customer accounts for basic services.

• Tracked and collected outstanding payments, processed accounting entries • In charge of the reminder process, payment plans’ negotiation and assistance to the customer care team

Strategic Management, Marketing, Business process, System Management, Finance, HR, Contracts and legal aspects, Political Economy