Joerg Rakoczy

Executive Leader of the global Customer Service organization (Service Desk, Field Services, Services Projects) in charge of client support, software implementation and customer training (for small & medium businesses up to complex enablement projects of global players) - Member of the Executive Board, granted power of procuration - Business Unit accountability regarding revenue/P&L, budget, strategy, processes and partnerships

Leading the Business Transformation team for the implementation of standardized processes regarding IT services and solutions, which includes to design, develop and maintain software tools, processes and the execution of IBM's SAP migration projects and to provision mobility services solutions based on key systems of record (i.e. SAP).

- Data Migration Hardware, Software, Services (SAP) - Mobility Services (SAP)

- Global e-Invoice Initiative Lead - Global IBM B2B Center of Competence co-founder & member - Co-Inventor of a patent, Co-Author IBM Web Sales Technology Strategy & Roadmap Study - IBM Representative for e-Invoicing at EDIFICE (Global Network for B2B Integration in High Tech Industries) - IBM Liaison to IBM B2B Business Partners & Clients and solution suppliers

IBM Euro Conversion Project Office, Test Manager Central Region (D/A/CH)

Various business units: Branch Office for IBM Industry Clients, IBM Strategic Outsourcing Services, IBM Partner Representative "Partner Commerce/Server" Germany