Jörn Fleger

Als Engagement Manager unterstütze ich den Fortschritt der Digitalisierung bei IT kritischen Themen sowie das Wachstum bei Netlight - einem Möglichmacher der digitalen Vorreiter.

Product Design & Business Consultant: Customer oriented innovation project for Duni AB. - Qualitative market and customer research - Customer interviews - Rapid Proto-Typing - Product Design Canvas and Design Thinking methods

Coinsurance is a risk-hedging platform for individual und institutional Initial Coin Offering participants. - Product management: Working closely with programmers and UX designers - Sales funnel setup and management

Marketing and Sales Manager - Development of brand awareness and online reputation - Online marketing (Social Media & Content marketing / management) - SEO and generation of inbound traffic - Amazon shop set up and maintenance - Website development (Wordpress & Shopify)

Advertiser Relations - Responsible for the sales department | Sales-funnel setup | Managing the sales team - Client relationship management | New client acquisition B2B in Europe and the US - Developing, analyzing and evaluating forecasts, strategies, tactics, sales processes and profit targets Business Development - Business strategy planning - Website and blog development (Wordpress) - Product management; SAAS-platform development - Marketing planning; influencer and content marketing

- Customer relationship development - Trained new members of the team - Extensively use of sales-force and Microsoft Excel - Translations of company files into and out of English - Documented, tracked and resolved customer’s complaints in German/ English - Managed and documented the performance of Customer Service feedback team

• Supported the buying department to deliver a competitive offer within TK Maxx stores, utilising awareness of margins, external factors and current trends • Carried out trend analysis and utilised creativity to create mood boards and trend reports • Raised purchase orders and managed the critical path • Built and developed strong working relationships with suppliers • Assisted the buying department in trend execution, seasonal strategies and style-outs

• Developed weekly trade reports • Executed entry and exit strategies • Ensured optimal stock allocation by working closely with my immediate merchandising function, buyers and the distribution centres • Maintained flexibility to ensure strategies can be implemented at the last minute if required • Provided my merchandiser and assistant merchandiser with a detailed knowledge of performance in order to maximise profit and minimise markdown

Sales Stock Associate at a Korean Supermarket (Seoul Plaza) in Cambridge • Communicated with suppliers and customers in both Korean and English • Handled deliveries, restocking and customers support at the till

Marketing & Management

Schwerpunkt: Marketing & Management