John Nelson Caampued

Assists New Hire Team Members with their whole onboarding process Verify and Approve Team Member’s Immigration documents Verify and Approve Team Member’s Training Certificates Assists Existing Team Members with their documents to ensure documents are complete, verified and approved before rejoining the ship Ensure Team Members readiness Assists Team Members on Onboarding process related queries

- Assists to our client in arranging their business travel related to flights, hotels, car transfers and rails - Ensures tickets were issued and re-issued according to the airline’s policy. - Assists our clients regarding their inquiries about their invoices relating to their business travel. - Assists on the urgent travel request or changes. - Assists our clients during IRROPS and ensures that they will be re-accommodate to another flight.

- Responsible in creating the team's Work Distribution and to ensure that the team adhere to their respective assignment in the Work Distribution. - Check the daily staffing per interval and shift schedule to ensure enough manpower and should there be instances of understaff, need to notify the Supervisor and Team Lead to solicit Overtime. - Respond to their queries related to operation and assist them with their challenges with the tools. - Facilitate trainings for new hires.

- Ensures Travel arrangements such as Flights, Hotels and transportations of the Crew members officers holding 3.0 stripes and above be confirmed 72 hours prior to their travel. - Sending reminders to officers to be travel ready as they will be traveling to their respective joining Ships within 72 hours. - Process Companion and Personal travel requests (Flights, Hotel & Transportation) for family, friends of officers for onboard visit.

- Ensures Travel arrangements such as Flights, Hotels and transportations of the Crew members officers holding 3.0 stripes and above be confirmed 72 hours prior to their travel. - Sending reminders to officers to be travel ready as they will be traveling to their respective joining Ships within 72 hours. - Process Companion and Personal travel requests (Flights, Hotel & Transportation) for family, friends of officers for onboard visit.

- Assist all embarking & disembarking crew members who have concerns with their travel within 0-6 days prior to their departure. - Handles 0-6 days travel related emergencies that requires immediate resolutions. - Immediate responds to queries via Calls, Emails and Live chats. - Communicates with Hotel and transportation vendors for immediate confirmation of the last minute services (Hotel & Transportation) requests for crew members

- Handles flight booking queries of customers thru phone calls. - Creates flight bookings for customers via EZR. - Assists customers to other travel related queries.

- Handles Domestic & International flight bookings thru phone calls. - Handles payment and ticket issuance thru phone calls. - Assist customer on other travel related queries