John Wolf

Supporting our Employees in Basel and Branch Offices in Bern, Geneva, and Zurich. Hardware evaluation, Setup & Deploy of new Machines, Helpdesk Coordination and 2 nd Level Support for Lotus Notes 8.5.2. Providing of internal Trainings for New Hired Staff, spot on your actual Project Win7Migration. Since 06/2011 till 08/2012 (Win7-Project will end) I moved to another Depart-ment main focus on Software Deployment with Microsoft SCCM (AdminStudio & PowerShell).

Support of four branch offices in Kaiseraugst, Sisseln, Grenzach-Whylen (GER) and Village-Neuf (FRA). Support of Non-Standard Applications, Backup Management and AD Administration.

European CRM Engineer for ACT! by SAGE for Cochlear. The leader in Hearing-Implants main based in Sydney uses ACT! by SAGE as their internal CRM Application here in Europe. My assignment was to Implement the Software release 10.0 in our new branch offices in Italy and Belgium and upgrade from the existing version 6.0 to 10.0 in England, Germany and even in my last week here in Basel. This included Evaluation, Installation, Maintenance, Training and Support of ACT! and their Users. Support issues where..

The target was to develop a solution on base of WMC, which allows foreign speaking residents in Switzerland, on base of a paid service, to access their locale Television Channels. This Application was de¬veloped with the WMC Software Development Kit. I left after the Project was done.