Jonathan Kuhn
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jonathan Kuhn
- 2 months, Mar 2014 - Apr 2014
Customer Experience and Trust & Safety Manager
WunderCar
- Build initial framework and flows for CX and Trust & Safety Team from "Absolute 0". - Mentor and coach founding members of CX team.
Recruit and train >100 CSRs while scaling a global support team.
Manage in accordance with departmental Key Performance Indicators (KPIs) with consistent year-over-year improvements. Improved team productivity by +100%, and delivered on key business metrics. Average time to 1st response from > 24 hours to < 4 hours and a call abandon rate of less than 2%.
Hired in August 2011 as the fourth member of the Fab Crackerjack team. Developed processes to quickly scale the team through 700% growth in one year.
- 2 years, Sep 2009 - Aug 2011
Account Director & Scout
COACD, Inc.
Produced out-of-state talent scouting trips and photo shoots. Responsible for all project management, including permits and clearance, vehicles, housing, equipment rental, and three gourmet meals prepared daily for 8+ team members.
- 3 years, Jan 2005 - Dec 2007
Medical Malpractice File Clerk
Kingman, Ringer & Horne, P.S.
- 1 year and 1 month, May 2003 - May 2004
Intern / Teller
Washington Mutual Savings Bank
Ausbildung von Jonathan Kuhn
- 2 years and 9 months, Sep 2007 - May 2010
Theatre and Ethics
Fordham University
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
German
A1-A2 (Grundkenntnisse)
Spanish
A1-A2 (Grundkenntnisse)
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