Dyego Luiz Vaquero

In this role I managed a portfolio of 15 B2B client accounts within one of the world's largest IT distributors, overseeing financial workflows and account operations across contracts exceeding €1M in value. My main focus was keeping accounts healthy: resolving payment escalations before they became problems, maintaining accurate documentation, and coordinating across Sales, Customer Success, and Customer Service to ensure SLA compliance and a smooth client experience. I was a key link between clients and i

I managed a portfolio of 50+ SMB advertisers with annual budgets ranging from €90K to €500K, acting as their primary point of contact for campaign strategy, performance reviews, and growth recommendations. One of my proudest achievements here was contributing to a retention improvement from 75% to 90% — a result of consistently delivering tailored, data-driven insights that helped clients hit their goals. I ran weekly account reviews, leveraged AI-powered campaign tools, and built the kind of trust that

Beyond content review, my most impactful contribution here was as a Subject Matter Expert — designing and leading onboarding and training programs for 15+ new hires per intake cycle over 2.5 years. I helped standardize internal workflows that improved decision consistency across the team, and I was a go-to resource for complex or sensitive cases. Maintaining 98% accuracy and SLA compliance in a high-volume international environment required both attention to detail and the ability to perform under pressure

I handled 20+ complex customer cases daily — managing guest and host disputes, supporting new user onboarding, and navigating sensitive situations with empathy and professionalism. The result: a personal NPS of 92%, significantly above the company average of 80%. That number reflects something I genuinely care about — giving people a great experience even when the situation is difficult. It's the kind of outcome that comes from listening carefully, setting realistic expectations, and following through