Jonathan Ramirez Garcia

I'm currently a Studio Producer at news agency Radio Free Europe Radio Liberty, we broadcast political news to Pakistan in their original language of Pashto. My job is to make sure our live broadcasts are aired professionally and timely. I also set up political debates and we invite professionals in their fields to discuss certain issues in the political spectrum.

Daily booking of bank statements and customer invoices in SAP, checking of discrepancies, reconciliation of customer accounts, give and ask information to local finance, update procedures and provide training to new employees. Maintaining good relations and using customer service skills to find professional solutions within a timely basis, allowing for greater trust and customer satisfaction.

Build and deploy Microsoft 2005 SQL Server Reporting Services solutions. X-pert Management Solutions is an independent consulting company in which I worked with on a per contract basis. Using Microsoft SQL program, I develop reports which contained mass information and would eventually be deployed to a client’s SQL Database

I was brought into this project to be the Executive Producer of Yvonne Sanchez' second album entitled "My Garden" Warner Music 2008. My job was to execute this album from its inception to the end product. This album reached gold sales within the first year of its release.

My primary target at W.M.F.S. was to ensure the quality and accuracy of applications which were submitted by our local W.M.F.S. bank financial consultants. We were the filters between the customer and the investment companies in which we cooperated with. These companies varied from Jackson National Investment co., AIG,

My main responsibility in this call center was to supply our service representatives with the best customer service training possible. Chase Manhattan Mortgage Corporation strived themselves in making this their top priority by providing intensive training to their employees. I oversaw a team of 15 employees and took care of their training progress evaluations and scheduling.