Jorge González

Integrate and deploy different monitoring tools so that the team and customer would have a clear view of the state of the health of the solution, its performance and traffic. Solve issues in the products investigating the root cause, liaising with R&D when they were out of scope, and deploying the patches afterwards. Industrialize recurrent tasks to increase the team's performance and to have a better view of the problems and actions taken to solve them.

Administrate technically the hosted and managed services for the customers, assuring the availability and performance, according to the defined contract (SLA). Do maintenance and work to continuously to improve the service, and assist other entities on their needs (campaigns, statistics, billing reports, periodic reporting, etc). In charge of the acceptance of the deliveries from R&D, to make sure that the processes of a successful installation in production are defined and respected.

IT management for the biggest office in the Spanish Chamber of Commerce network. Duties Administrate all the desktops, laptops, servers and telecommunications infrastructure. Install and update all the software deployed on the standardized platforms. In charge of all the IT provisioning of the office. Achievements • Created documentation for the usage of trade specific software. • Planed and supervised the new IT infrastructure and provisioning of all its components.

Hardening systems and white box network auditing for customers, among them Government Help developing the web console for all the products of the company. Create and coordinate the internationalization and localization teams, being the English translator for all the products. Create technical documentation, manuals and quick reference guides. Create technical courses for the product range and train customers engineers for all the product range.