Jose Arturo Perez Francis
Angestellt, Operations Grid Owner / Head of Operations, Fincite GmbH
Frankfurt am Main, Deutschland
Werdegang
Berufserfahrung von Jose Arturo Perez Francis
Bis heute 5 Jahre und 4 Monate, seit Jan. 2019
Operations Grid Owner / Head of Operations
Fincite GmbHOperations Grid Owner / Head of operations: Develop and modify new contractual SLAs as per clients' needs and commercial offers, resulting in strengthening client relationships. Monitor KPI's and user feedback by executing operational processes. Build and maintain long-term partnerships with key stakeholders. Organise the operations department for smooth running of business processes. Ensure standard quality delivery and business continuity for over 10 live projects. Follow up compliance and Internal Audits
Solutions Manager / Product Owner for E2E implementation of financial applications: Create and launch new products through business analysis and feature implementation for the core software system. Set product vision and objectives within the different teams to reduce cross-team escalations by 20%. Meet clients’ needs by coordinating with team members and vendors. Deploy GDPR and MiFID compliant features and processes. Design and administer a project with a key client for over 50 sprints.
4 Jahre und 2 Monate, Sep. 2012 - Okt. 2016
Project Manager & Operations Support
Mozido México SAPI de CV
Coordinated with customers to determine and fulfill their requirements. Built and executed communication channels between international project actors, regulatory institutions, and clients to ensure effective coordination. Ensured efficient inventory management and card payment system by developing and applying processes. Digitized inventory system for over 400 convenience stores within the Yucatan Peninsula by developing and deploying effective software and hardware tools.
Ausbildung von Jose Arturo Perez Francis
1 Jahr und 8 Monate, März 2015 - Okt. 2016
IT-Management
Universidad Anáhuac Mayab
4 Jahre und 11 Monate, Aug. 2007 - Juni 2012
Ingeniería mecatrónica
Universidad Anáhuac Mayab
IT and Network
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Gut