Jose L. Hernandez

-Encargado de atención al cliente de Lean Rental System, sistema de gestión y mantenimiento de Rent a Car. -Gestión de incidencias L1 a través de teléfono, email y tickets. -Comunicación y coordinación con L2 y equipos de desarrollo para priorizar tareas. -Reuniones periódicas con clientes para analizar y organizar necesidades y mejoras. -Elaboración de documentación de software y procedimientos. -Formación y asesoramiento de clientes

Provide technical support to customers via telephone, email and tickets. Identify and resolve network issues. PBX configuration according to client’s necessities. Communicating and coordinating with technicians to solve external issues and installations. Scheduled maintenance of computers and IP Phones. Monitoring, overseeing and troubleshooting IT network issues. Recording problems and their solutions for future reference.

Monitoring, overseeing and troubleshooting IT network issues. Routine checks of network structure and backup systems. Communicating and coordinating with technicians to solve external issues. Recording problems and their solutions for future reference.

-Perform of an Ethernet Network using routers and switches. -Configuration and maintenance of Cisco routers and switches. -Maintenance of hardware and software for personal computers. -Explore all the features of Cisco Packet Tracer.

-Single-user and multi-user operating systems -Database management, MySQL, Microsoft Access. SQL language. -Web applications - PHP5, HTML, Javascript, CSS3, etc. -Configuration and maintenance of Cisco routers, Linux, Windows Server , Apache, DNS, DHCP, etc. -Computer and network security