Jose Antonio

Responsible for business development and operations of company’s branch offices in HK and Beijing. Responsible for making company's strategic and operational decisions for APAC market, achieving a strategic partnership agreement with the HK second largest carrier to become their sole Cloud Signage solutions provider. Work with HQ functional lines to adapt products and services to the local market demands. Find and satisfy the needs of customers in such a demanding market with continuous changes.

• Determining, negotiating and agreeing on in-house quality procedures, standards and specifications. • Assessing customer requirements and ensuring that these are met. • Ensuring that processes comply with standards at both national and international level. • Monitoring and improving quality indicators for SaaS services to maximize customer satisfaction

Prepare a stabilization and expansion plan for the DC in coordination with the NOC committee and Chief Technology Officer. Research, develop and implement new network technology that supports business needs. Prepare a capital budget plan and revenue forecast for the data center in coordination with the Chief Financial Officer. Provide a central point of management for the data center. Lead the tracking of indicators process and implement continuous improvement to guarantee the stability of the data center.

• Responsible for technical support of WAN, LAN and WiFi networks. • Responsible for the different levels of escalation and the resolution of incidents procedures to improve response time and user satisfaction

Design and implementation of R&S solutions of the main market manufacturers such as Cisco, Alcatel, HP for Telefónica's large clients nationwide. Maintenance and technical support for the technologies implemented at clients like the Spanish Airport Authority and Large Hotels Chains. Professional Engineering services in WAN and LAN technologies at the different branches offices of Telefónica in Latin America market (El Salvador and Guatemala ) for the installation, configuration and support of the IP network