Jose Arpe

Ensuring that the team meets internal SLAs on desing and provisioning projects. - Cooperate and Coordinate working processes with the engineering, service delivery, Project managers and sales engineers within Interoute’s offices worldwide. - • Design and configuration of IP Network (LAN/WAN, VPN, Ethernet, TCP/IP, IPv6, PPP, XDSL, ISDN) on Cisco and Juniper Routers and switches. - •Configuration of new services such as IP access, IP transit, IP VPN, Ethernet services, MPLS interconnects on Cisco and Juni

Worked as a member of the PNOC team. This department is responsible for the design and provisioning of all Voice services sold to the Interoute customers worldwide. -Managed multiple Voice projects, provided solution, design, provisioning and testing in according to client needs -• Worked with SIP, H.323, Q.931 and SS7 protocols. - • Carry out first level fault diagnosing and technical support across the company’s large TDM and VOIP interconnection. - • Trained and guided new starters.

Project aimed at developing a system to improve the security of computer systems in the workplace and to provide that service at a more efficient cost. Built and evaluated a WARP, a website which provides information and help about computer network and security issues. Assisted with the initial assembly of the hardware, connected the servers to internet, installed operating systems and all applications and configured functionality and services on the Windows 2000 server.