
José Ferreira
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von José Ferreira
- Bis heute 1 Jahr und 11 Monate, seit Sep. 2023
SAP Consultant
Critical Techworks
- 8 Monate, Aug. 2022 - März 2023
SRE/Operations Engineer
Wiley Edge
Collaborating at Morgan Stanley Identified incidents, reported bugs and deployed solutions so the systems could run smoothly. Managed and reported high-touched problems. Optimized, developed, monitored tasks with Python, Jenkins and Linux. Worked with databases and SQL. Analyzed graphs and interpreted data to improve services, hosts, using Grafana. Worked with CI/CD, agile methods, lean management, SLOs, SLIs and SLAs Certified by Morgan Stanley: Bootcamp in SCRUM, Kanban, Product Owner and Scrum Master.
Responsible of creating and managing projects for partners and onboard new partners, making sure we were addressing clients' needs Acting as an interface with other departments through effective communication by facilitating regular meetings. Responsible for developing and coordinating relationships with clients. Ensured that their company’s products or services met the needs of clients.
Dealing with back office tasks from Spain and Portugal mainly about online claims and cancelations
- 1 Jahr, Jan. 2018 - Dez. 2018
Customer Service Agent
PayPal Europe
Reporting and documenting cases concerning compliance, claims and fraud issues Reached more than 8 KPIs by keeping costumer's satisfaction high and meeting their needs. Analysed graphics and interpreted data to improve a new flow of payments for the Portuguese market Analysed data so that I could lead and organized short and long term pilot projects to improve customers' experiences Used to work with agile methods and lean management. Worked with design thinking and huddles/ stand-ups
Ausbildung von José Ferreira
- 2020 - 2020
WEB DEV BOOTCAMP
LE WAGON
9-week full-time intensive coding bootcamp learning HTML, CSS,Bootstrap, JavaScript ES6, SQL, git, GitHub, Heroku and Ruby on Rails. Designed, implemented and shipped to production a clone of AirBnBand a Rails prototype of www.womensurvivors.net
- 10 Monate, Sep. 2016 - Juni 2017
Human Resource Management
University of Minho
- 2 Jahre und 10 Monate, Sep. 2011 - Juni 2014
European Languages and Literatures
University of Minho
English Linguistics (Phonetics, Phonology, Morphology, Syntax, Semantics, Sociolinguistics) English Language and Culture English Literature
Sprachen
Deutsch
Gut
Englisch
Fließend
Portugiesisch
Muttersprache
Spanisch
Gut
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