José Ferreira

Collaborating at Morgan Stanley Identified incidents, reported bugs and deployed solutions so the systems could run smoothly. Managed and reported high-touched problems. Optimized, developed, monitored tasks with Python, Jenkins and Linux. Worked with databases and SQL. Analyzed graphs and interpreted data to improve services, hosts, using Grafana. Worked with CI/CD, agile methods, lean management, SLOs, SLIs and SLAs Certified by Morgan Stanley: Bootcamp in SCRUM, Kanban, Product Owner and Scrum Master.

Responsible of creating and managing projects for partners and onboard new partners, making sure we were addressing clients' needs Acting as an interface with other departments through effective communication by facilitating regular meetings. Responsible for developing and coordinating relationships with clients. Ensured that their company’s products or services met the needs of clients.

Dealing with back office tasks from Spain and Portugal mainly about online claims and cancelations

Reporting and documenting cases concerning compliance, claims and fraud issues Reached more than 8 KPIs by keeping costumer's satisfaction high and meeting their needs. Analysed graphics and interpreted data to improve a new flow of payments for the Portuguese market Analysed data so that I could lead and organized short and long term pilot projects to improve customers' experiences Used to work with agile methods and lean management. Worked with design thinking and huddles/ stand-ups

9-week full-time intensive coding bootcamp learning HTML, CSS,Bootstrap, JavaScript ES6, SQL, git, GitHub, Heroku and Ruby on Rails. Designed, implemented and shipped to production a clone of AirBnBand a Rails prototype of www.womensurvivors.net

English Linguistics (Phonetics, Phonology, Morphology, Syntax, Semantics, Sociolinguistics) English Language and Culture English Literature