José Ferreira

Angestellt, SAP Consultant, Critical Techworks
Frankfurt am Main, Germany

Skills

JavaScript
Scrum
Ruby
Ruby on Rails
SQL
DevOps
Frontend
CSS
HTML
React
Git
Python
Linux
product owner
KANBAN
Scrumban
Kundenservice
Product Management
Project Management
Jira
Scrum Master
Reporting
Responsible
Empathy
Enthusiasm
Team work
Communication skills
willingness to learn
independent
Interpersonal skills
ability to work under pressure
Organizational skills
Design Thinking
Jenkins
Kubernetes
Bootsrap
Redux

Timeline

Professional experience for José Ferreira

  • Current 1 year and 11 months, since Sep 2023

    SAP Consultant

    Critical Techworks

  • 8 months, Aug 2022 - Mar 2023

    SRE/Operations Engineer

    Wiley Edge

    Collaborating at Morgan Stanley Identified incidents, reported bugs and deployed solutions so the systems could run smoothly. Managed and reported high-touched problems. Optimized, developed, monitored tasks with Python, Jenkins and Linux. Worked with databases and SQL. Analyzed graphs and interpreted data to improve services, hosts, using Grafana. Worked with CI/CD, agile methods, lean management, SLOs, SLIs and SLAs Certified by Morgan Stanley: Bootcamp in SCRUM, Kanban, Product Owner and Scrum Master.

  • 4 months, Jan 2020 - Apr 2020

    Partner Account Manager

    Urban Sports Club

    Responsible of creating and managing projects for partners and onboard new partners, making sure we were addressing clients' needs Acting as an interface with other departments through effective communication by facilitating regular meetings. Responsible for developing and coordinating relationships with clients. Ensured that their company’s products or services met the needs of clients.

  • 5 months, Aug 2019 - Dec 2019

    Customer Advisor

    Sykes Enterprises

    Dealing with back office tasks from Spain and Portugal mainly about online claims and cancelations

  • 1 year, Jan 2018 - Dec 2018

    Customer Service Agent

    PayPal Europe

    Reporting and documenting cases concerning compliance, claims and fraud issues Reached more than 8 KPIs by keeping costumer's satisfaction high and meeting their needs. Analysed graphics and interpreted data to improve a new flow of payments for the Portuguese market Analysed data so that I could lead and organized short and long term pilot projects to improve customers' experiences Used to work with agile methods and lean management. Worked with design thinking and huddles/ stand-ups

Educational background for José Ferreira

  • 2020 - 2020

    WEB DEV BOOTCAMP

    LE WAGON

    9-week full-time intensive coding bootcamp learning HTML, CSS,Bootstrap, JavaScript ES6, SQL, git, GitHub, Heroku and Ruby on Rails. Designed, implemented and shipped to production a clone of AirBnBand a Rails prototype of www.womensurvivors.net

  • 10 months, Sep 2016 - Jun 2017

    Human Resource Management

    University of Minho

  • 2 years and 10 months, Sep 2011 - Jun 2014

    European Languages and Literatures

    University of Minho

    English Linguistics (Phonetics, Phonology, Morphology, Syntax, Semantics, Sociolinguistics) English Language and Culture English Literature

Languages

  • German

    Intermediate

  • English

    Fluent

  • Portuguese

    First language

  • Spanish

    Intermediate

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