Jose Moreno

- Provide an enjoyable and pleasant check-in and check-out environment - Review lodging transactions daily to ensure that revenues and expenses are recorded - Conducted interviews, completed evaluations, trained and coached employees for success - Track all reservations picked up from OTA, and GDS - Supervise all department to maintain clearly defined expectations - Respond to all guest reviews - Documenting all incidences accurately and in a timely manner - MOD

- Assist in the selection of cleaning staff and completes all new hire paperwork - Determine weekly cleaning requirements and prepare schedules accordingly - Create journal entries for payroll activity and filed employee information and ADP reports - Assist in year-end tax preparation and research to tax notices from Federal, State and Local agencies - Supervise cleaning staff and ensure quality control standards - Receive and resolve customer complaints and employee issues

- Held responsible for the successful operations along with the training and development of all front office associates - Perform check-ins, check-outs and any other guest transactions including refunds and cancellations - Ensure all credit cards and cash funds are balanced in the PMS and POS system - Respond to any guest issues with an emphasis on customer service - Research chargeback cases and retrieval requests

- Assist to develop the strategic sales and marketing plan for "Caracter Libreria UAEH" - Proactively identify opportunities for sales process improvement - Recruit, coach and develop the sales team to improve customer service performance - Identify target customers, manage business development and negotiate book publisher agreement

Study abroad program concentrated in in Corporate Social Responsability (CSR)

Concentration in General and Strategic Management

Concentrate in Finance