Joseph Abileeus

• Providing strategic and operative direction to the India Modern Trade business, encompassing diverse formats such as super/hypermarkets, cash n carries, departmental stores, and health n beauty chains. • Leading all sales operations across multiple business locations, overseeing 80 convenience stores, 40 retail stores, and 45 liquor shops. Proactively engaging with clients to ensure seamless order fulfillment and addressing any customer concerns promptly.

• Directed a dynamic team of professionals, including two assistant managers, 80 warehousing employees, 40 merchandisers, 10 administration professionals, and 15 drivers. Implemented resource allocation strategies to optimize warehousing operations and streamline delivery schedules. • Rebuilt modern trade channel; finalized agreements with all major retail chains Large Format Retail (LFR) Channel and restarted business.

• Drove marketing efforts and allocated budgets to increase product visibility in modern trade channels. Collaborated closely with customers to set and achieve business goals, during new product launches. • Successfully resolved customer service issues related to sales, returns, product inquiries, ensuring high levels of customer satisfaction and retention. • Conceptualized & implemented competitive strategies for generating sales, developing and expanding market share towards the achievement of revenue.

• Led training programs to enhance team effectiveness and provided ongoing support for staff development initiatives. • Managed inventory forecasting efforts and assessed merchandise selection and purchasing to optimize marketing strategies.