Joshua Ulakovic

• Managed a $1.7 million freight claim portfolio and implemented improvement plans to increase collections and prevent future OS&D problems • Improved reporting and work flow which led to a 400% increased collection rate over prior year • Implemented process improvements which helped lead to a 64% reduction of the $3.9 million outstanding Transportation deduction balance • Used Access, Excel, Cognos, Crystal Reports, and PowerPoint to trend, forecast, prepare analysis-based recommendations, and pre

• Created, queried, and analyzed large databases to identify trends, determine root causes, and proactively prevent future OS&Ds • Developed and distributed reports by gathering large volumes of data from various data warehouse sources • Utilized analytics in SQL, Access, Excel, and internal software to create advanced reporting, metrics, forecasts, trends, and root cause analysis • Managed a team of certified freight claim professionals by providing direction and guidance, performance planning, g

• Developed nightly/weekly reporting for corporate management • Managed inventory, target production cost, and payroll • Managed cash and profit & loss statements • Created and implemented standard operating procedures