Josiah Grenz

Accountable for leading and executing projects during the due diligence, service transition, and continuous improvement stages of an outsourcing engagement’s lifecycle. This includes defining and implementing the processes, organization, and technology required for operations.

Accountable for establishing and executing strategic and tactical ITSM initiatives in support of corporate IT goals; Operational management of Change, Incident, Problem, and Service Level Management processes; Directly managed staff responsible for the planning and coordination of all activities required to carry out, monitor and report on the processes.

Hired as permanent EDS employee after exceeding expectations as a contractor for one year. Lead initiatives in the Project Management Office (PMO) and Business Office (BO), for a $400M initiative to design, develop and implement the CalWIN eligibility and case management system for the Welfare Client Data System Consortium, a group of 18 California counties, noted as the largest human services system of its kind in the country. Challenged to increase performance and drive consistent practices in the PMO

As a contractor, provided technical training lasting from 2 days to 3 weeks to Managers, Supervisors and team Leads. Conducted Train-the-Trainer courses; Conducted classroom and web-based training; Assisted with designing instructional workbook materials used in training including hands-on experiences. Provided technical writing and editing support worksheets, course objectives, and course agendas.

Promoted to senior position after 21 months to be responsible for the most difficult and complex work. Worked independently with minimal direction. Interpreted, applied, and explained provisions of governmental rules, regulations, and departmental procedures and policies. Evaluated situations quickly and accurately and took effective action.

Promoted to senior position after eleven months to coach, develop, and mentor new hire employees. Facilitated training, gave presentations, and served as project lead on complex assignments. Provided first tier technical support and equipment troubleshooting with computer, software, peripheral devices, and applications.