Maurício Ruaro

Coordinated change management processes using BMC Remedy/ITMS in Microsoft 365 environment. Developed and maintained dashboards and management reports using Power BI and SharePoint. Contributed to the implementation and governance of Open Finance solutions, ensuring regulatory compliance. Collaborated on strategic IT projects in a critical financial institution environment.

Coordinated end-to-end Change Management workflows utilizing BMC Remedy / ITMS within a Microsoft 365 environment, mitigating operational risk across critical banking applications. Architected and deployed executive-level Power BI and SharePoint management dashboards to track service release quality, regulatory compliance, and deployment cadence. Led IT governance and implementation for Open Finance solutions, ensuring strict compliance with Central Bank mandates and security policies. Collaborated on strat

Prepared terms of reference, technical notes, IT projects, and the Information Technology Master Plan. Managed ERP and Help Desk contracts (1st and 2nd level support), ensuring SLA compliance. Developed graphical dashboards and executive reports using Qlik Sense. Supported infrastructure planning and governance in a public sector environment.

Authored technical notes, terms of reference, and the Information Technology Master Plan (PDTI) for public IT infrastructure procurement. Managed ERP and Help Desk contracts (Tier 1 & Tier 2 support), ensuring strict vendor adherence to SLA standards and service continuity. Designed graphical executive dashboards using Qlik Sense for operational transparency and infrastructure planning.

Led multidisciplinary teams responsible for high/low platform, virtualization, networks, security, backup, telephony, and monitoring. Planned and executed operational routines, support demands, projects, and incident management while maintaining contracted service levels (SLAs). Managed Business Intelligence environment (Qlik View) including server hosting, maintenance, and evolution. Prepared commercial proposals and proofs of concept for emerging technologies, including cloud computing. Handled monthly bi

Led multidisciplinary engineering teams managing High/Low platform, x86 Virtualization, Networks, Security, Backups, Telephony, and Monitoring. Guaranteed strict SLA compliance across Tier 3 incident escalation, maintenance windows, and routine data center operations. Supervised QlikView Business Intelligence hosting and maintenance while spearheading Proofs of Concept (PoCs) for emerging cloud technologies.

Served as the single point of contact (SPOC) between Capgemini and CAIXA across network infrastructure initiatives. Planned and coordinated changes, implementations, and incident resolution in network security (firewalls, A10 ADC/load balancers, routers, and switches), enforced ITIL‑aligned governance (Incident/Change/Problem), and ensured >99.95% SLA availability across critical services. Key contributions Change & rollout leadership: Built and executed MOPs with risk assessment, maintenance windows, and

Served as Single Point of Contact (SPOC) between Capgemini and CAIXA across network infrastructure initiatives, maintaining >99.95% SLA availability. Enforced ITIL Incident, Change, and Problem Management; chaired Change Advisory Boards (CAB) and authored Method of Procedures (MOPs) with rollback plans. Key Achievements & Metrics: -28% MTTR: Standardized alert policies and runbooks across Zabbix, Cacti, and Tivoli Enterprise Console (TEC). +15 p.p. Change Success Rate: Implemented rigid pre-implementation c

Project Manager at Stefanini, leading a Software Factory dedicated to Banco do Brasil, with end‑to‑end ownership of scope, schedule, budget, and quality. I established delivery governance (KPIs/SLAs), coordinated cross‑functional teams and vendors, and ensured compliance with security and regulatory standards throughout the lifecycle.

Managed Software Factory deliveries dedicated to Banco do Brasil with full responsibility for scope, schedule, budget, KPIs/SLAs, and regulatory compliance.

Managed fiber optic network serving approximately 100 federal government agencies in Brasília. Oversaw edge equipment, servers, internet, data links, videoconferencing, and VoIP/switched telephony services. Developed business models, portfolios, technical notes, price registration minutes, and government bidding processes. Supervised and provided technical specifications for public IT contracts.

Managed high-speed fiber optic network serving 100+ federal government agencies, edge routing, videoconferencing, and VoIP telephony.

ARS, TEC, UNIX

Provided operational support in Unix/Windows environments, incident resolution, backup site activation, and network configuration (switches, gateways, routers, clusters). Administered Active Directory, firewalls, and VPNs. Developed mainframe applications using COBOL, Natural, DB2, JCL, and Roscoe.