Juan Miguel Mínguez
Werdegang
Berufserfahrung von Juan Miguel Mínguez
- Current 10 years and 8 months, since Nov 2015
Customer Service Specialist
Sykes Enterprises Berlin GmbH & Co.KG
Customer Service Specialist -Provide customer support via phone and e-mail -Troubleshooting and researching technical and gaming issues -Escalate cases to Level 2 to achieve timely resolution -Handle PlayStation Network Account Queries
- 1 month, Feb 2016 - Feb 2016
Customer Service Manager
Huawei Technologies
Huawei partnership with Eventum Hostess & Carey Executive transportation - Corporate Car Services Customer service and personal driver
- 3 months, Apr 2015 - Jun 2015
Account Manager Trainee
GGH MullenLowe GmbH
Engaging in Project management of the new SEAT.com and Countries - Responisive Web design Tasks: -Determination of goals, objetives and timelines -Work organization and distribution -Project team support (design, management, copy) -Data compilation -Work control and reporting -Attending meetings with SEAT clients
- 5 months, Nov 2014 - Mar 2015
Graphic Designer
IQS School of Engineering
IQS School of Engineering Communication & Marketing department -Design & composition of online releases -Email Mkt Manager - Digital (Mailchimp) campaigns / Lead generation -Corporative content development & management for webpage and social media -Community management (TweetDeck)
- 1 month, Nov 2014 - Nov 2014
Campaign coordinator of “El Gran Recapte” 2014-2015
Banc dels Aliments
Food Bank for Barcelona Team leader (teams coordination) Planning and control during campaign days After campaign reporting
- 1 month, Jul 2014 - Jul 2014
Production Assistant
080 Fashion Week Barcelona
Production assistant
- 1 month, Jun 2014 - Jun 2014
Production Assistant
Global Editors Network
PR Assistant - Event
- 4 months, Feb 2014 - May 2014
CRM Consultant
BBDO Proximity GmbH
Analysis & CRM Department Client: Volkswagen (VAESA) Direct & Digital Marketing campaigns -Results compilation and organisation -Monthly analysis reporting and interpretation (KPI's) -Budget control assistance
- 6 months, Jul 2013 - Dec 2013
Customer Service Manager
Original Services Barcelona (www.barcelonapartments.net)
Tourism agency specialized in renting intermediation for particular apartments. -Customer service -Production assistance -Back office -Content developer for webpage -Calendar organization -Final feedback report for usability (UX), design (UI) and SEO web possible improvements
- 1 year, Jul 2010 - Jun 2011
Assistant Event Manager
Wow Time Media
Communication Agency (Press / Events) and Social Media Event Manager Assistant, Producer & Community manager -Production assistant / PR organization of events -Back office -Communication (press) assistant -Social Media Manager (CM) Clients: Tequila Jimador, Cadena 100, Vodka Finlandia, Krillium
Ausbildung von Juan Miguel Mínguez
- 3 years and 10 months, Sep 2011 - Jun 2015
Advertising
Universitat Ramón Llull
Advertising, Public Relations and Marketing communication
Sprachen
Spanish
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
German
B1-B2 (Gute Kenntnisse)
French
A1-A2 (Grundkenntnisse)
Catalan
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