Juan Miguel Mínguez

Customer Service Specialist -Provide customer support via phone and e-mail -Troubleshooting and researching technical and gaming issues -Escalate cases to Level 2 to achieve timely resolution -Handle PlayStation Network Account Queries

Huawei partnership with Eventum Hostess & Carey Executive transportation - Corporate Car Services Customer service and personal driver

Engaging in Project management of the new SEAT.com and Countries - Responisive Web design Tasks: -Determination of goals, objetives and timelines -Work organization and distribution -Project team support (design, management, copy) -Data compilation -Work control and reporting -Attending meetings with SEAT clients

IQS School of Engineering Communication & Marketing department -Design & composition of online releases -Email Mkt Manager - Digital (Mailchimp) campaigns / Lead generation -Corporative content development & management for webpage and social media -Community management (TweetDeck)

Food Bank for Barcelona Team leader (teams coordination) Planning and control during campaign days After campaign reporting

Production assistant

PR Assistant - Event

Analysis & CRM Department Client: Volkswagen (VAESA) Direct & Digital Marketing campaigns -Results compilation and organisation -Monthly analysis reporting and interpretation (KPI's) -Budget control assistance

Tourism agency specialized in renting intermediation for particular apartments. -Customer service -Production assistance -Back office -Content developer for webpage -Calendar organization -Final feedback report for usability (UX), design (UI) and SEO web possible improvements

Communication Agency (Press / Events) and Social Media Event Manager Assistant, Producer & Community manager -Production assistant / PR organization of events -Back office -Communication (press) assistant -Social Media Manager (CM) Clients: Tequila Jimador, Cadena 100, Vodka Finlandia, Krillium

Advertising, Public Relations and Marketing communication