Juan Pablo Cancino Muñoz

Product Owner: Increasing transparency with empirical development to stakeholders, company and CEO. 2 years working with Scrum framework. Contract Negotiation: Gaining 10 percentage points of service margin. Identified and mediated business opportunities and cost models with mobile network operators (MNOs), regulators SUBTEL and FNE. Product Management: increasing 10% ARPU with Prepaid Data tariff, VAS, Mobile plans (Kids, Cabify, home assistances) and loans service that generated an automatic risk score.

Customer-facing Units: Products with more value for lower cost, expanding competitive advantage. 9% ARPU growth and decreased churn. Customer Satisfaction: Increased NPS 23% and customer lifetime value 25% with new and managing the products lines. Business Intelligence: Data mining, BI and automated report. Product Development and Innovation: new campaign manager, automatic payment, freemium products and automatic payment with loans. https://www.youtube.com/watch?v=fwNYmIOvDP0&feature=youtu.be

Start-up revenue assurance department. MNO, recharging and Bulk SMS integrator conciliation, fraud, interconnections process. Business Alignment: Assessed new MNO proposals for business requirement compliance. Cost Management: Reduced data costs 77% within first 12 months. Restricting deals to omit any service with costs but no business value. Strategic Decision Making: Deployed an automation data model to fuel executive-level decisions and support attainment of business-critical objectives.

I was accountable for defining and evaluating inversion risks by setting benchmarks to gauge performance for each investment and generating reports for investment manager and board. KEY ACHIEVEMENTS: - Team Leadership: Orchestrated application development across the IT function. - Process Improvement: Supported decision making in fast-paced environment by streamlining processes.

Start up and delivery of data base for a better tracing and control of the mobile number transfer associated to handset orders for France Telecom España (Orange). Report generation of enterprise debtors portfolio. Made for Orange recovery department.

Positioned as trusted advisor by analysing data to pinpoint and diagnose potential revenue losses within the corporate revenue chain for reports to C-level leadership team. - Price Governance Process: Classify recharging process failures to enable corrective actions that reduce loss. - Revenue Recovery: Commanded service revenue recovery for the IT operations department by collaborating with the marketing team to avoid losses, which saved $4.7M USD.

Finance

IT