Julia Peterle

Coached Lean Six Sigma Yellow & Green Belt candidates, Led & organized the implementation of pilot project of new IT system in Germany, Led project to improve damage recovery process, Built model to calculate & compare different scenarios for redesign of incentive system, Developed & implemented QM system, becoming standard system in Europe, Mapped & standardised processes from a 'Lean' perspective, Created SLA considering requirements of operation managers while optimizing processes

Managed an int. team of 5 people, Conducted performance reviews of team members with detailed feedback, Created & monitored project work plans to assure the adherence of objectives and timelines, Reported results to the senior management team, Mapped & standardized operation processes from a 'Lean' perspective, Consolidated input from different executing parties, Analyzed effectiveness of shift planning model, Provided strategy for optimization reducing required headcount while meeting customer demand

Mapped and optimized processes at car rental locations with local staff, Implemented standard work procedures, Trained staff in counter sales and customer service techniques, Analysed and organised data to facilitate decisions of project manager, Provided presentations to senior management