Julia Schumann

• Maintain respectful relationship with source markets, agency, third party suppliers and hoteliers • Coordinate and plan all-inclusive package trips for large groups (B2B & B2C) • Organize conferences and special events • Provide training to office staff and support frontline team in their daily queries and tasks • Respond to all kinds of queries via various communication methods • Manage administration and meet time lines • Calculate booking changes (accommodation & flight)

• Ensure hotel quality standards are met and improved, through continuous analysis of KPIs • Negotiate and implement “Quality Improvement Plans” • Manage and negotiate recoveries for all source markets • Maintain excellent relationships with hoteliers, suppliers and different departments within Thomas Cook • Pro-active support for Group Health& Safety

• Ensure perfect holiday experience for customers • Resolve customers concerns and queries in respectful manner meeting all times lines • Meet sales and income targets • Complaint management

- Tourism - Aviation and logistics - Traffic and transportation psychology - Transportation ecology