Julia Tokar

Built and lead the company’s first centralized Competitive Intelligence ecosystem, driving adoption across 50+ markets to support sales, product, and leadership teams with timely, actionable insights. Built and launched CI self-service portal → 1,100+ battle card views in 2 years Created monthly CI newsletter → 60+ readers from 150 target colleagues Delivered competitor insights for strategic decisions and sales enablement Supported directors with analysis for GTM strategies

Led customer feedback programs and CX initiatives that increased Net Promoter Score (NPS) from 8 to 20, strengthening customer loyalty and satisfaction. Launched the Customer Experience Ambassadors network to embed CX ownership across teams. Authored a monthly Strategy & Innovation Newsletter to share insights and foster cross-team collaboration. Conducted surveys and analyzed customer feedback, delivering actionable insights that guided leadership decisions and improved service delivery.

Supported automotive industry clients with in-depth market and specification research, informing marketing and product strategies. Provided training and customer support, enhancing client understanding and satisfaction. Delivered timely and accurate automotive data collection that contributed to client business growth.