Jyoti Kumar

Responsible for UAT management, planning, and test training for HR, Finance and Chatbot customers for ServiceNow Big Bang Rollout to 28 countries Revamped defect management process between Bayer and external software vendors Infosys, Capgemini, TCS, and New Rocket Inc. RoI and Value Realization Assessment of ServiceNow at Bayer as Master Thesis

Led creation of applications and websites with Digital Business Development Stuttgart Managed product ownership with UX, Business Analysis, Support, Dev, Testing teams Led requirement gathering and scope negotiations Undertook and coordinated market research, created business concepts Conducted UAT on iOS/Android platforms Evaluated and oversaw solution proposals Sealing Solutions Configurator, Aerospace Groove Selector, Fluid Mechanics, Hydraulic System Calculator, Technical Proposal Online, TTGuide, 5S

Led Customer Excellence & Quality Satisfaction Program on field failure across 24 countries Led market expansion of the program after negotiating buy-ins from country heads at Barcelona, Spain and Paris, France. Was promoted as a Program Leader after 15 months on board Defined program vision and identified program Regional Point of Contacts and Promoters Rolled-out BI Web application, trained 200 users on the application across the globe Managed Expert level support on Salesforce

Pitched a use case to higher management for hiring visually impaired for repetitive assignments Mentored the onboarding of two visually impaired persons into a corporate program Executed infrastructural changes in the office space to promote accessibility and navigation Attended schools of visually impaired and encouraged them to embrace corporate work culture Taught (twice a week) in a secondary school for children from low-income families

Led a global people-oriented process to prevent business risk escalations in Grenoble, France Led the concept of a BI Web application on failure tracking and acted as a business analyst - product owner to create workflows, business rules, perform user testing Aligned market research on study-trends in return supply chain and logistics, create statistical loss analysis on returns Organized family mapping products Was the single point of contact on CRM tool - Vantive and the Internal return repository - GRAP

Was responsible as a software developer to design and develop web user interface on Java Was trained on C# programming, SQL database and HTML coding Managed quality audits and reviews of code base and document deliverables Oversaw technical writing reviews of business user stories and use cases Worked in projects like SuperPartners, Wealth Management and Distributor Management - projects