Kalin Dimitrov

• Development and implementation of new online sales strategies; • Implementations of internal processes for reducing the cost of service delivery; • Implementation of routines and best practices for continuous quality improvement ; • Implementation of new communication channels with partners and clients; • Improvement of ticketing system for reducing the time of ticket processing; • Implementation of new reporting systems;

• Executing and supervising implementations plans; • Organizing and managing business processes; • Work with engineering, sales and marketing for ensuring customer satisfaction; • Responsible for training partners and customers with new products; • Performing product demonstration for customers; • Responsible for customer support, building customer business infrastructure; • Establishing and following of company quality managements procedures and maintenance of their following; • Market and co