Kardelen Kübra Çelik Özcan

- Managing customer inquiries and complaints with a solution-oriented approach. - Accurately documenting and updating customer interactions and data in the CRM system.

- Define and follow the KPIs to guarantee the continual improvement of the Order to Cash process and monitor them with relevant cross-functional departments. - Develop, and implement reports based on customer and product categories, regular follow up with existing customers, analyze their portfolio and take necessary actions - Assist in the localization of globally defined processes and operational rules by aligning them with local market dynamics

-Managing and monitoring all system-related activities from order entry to customer delivery -Coordinating and tracking the end-to-end order fulfillment process from order receipt through final delivery -Supporting global supply chain operations by collaborating effectively with regional representatives and operational interfaces across multiple locations -Execute and optimize the necessary supply chain process -Taking an active role in preparation of quarterly/yearly customer performance report