Karina Halpin

Bis 2001, Technical Support Engineer, Veritas Software / Symantec Corporation
Reading, Vereinigtes Königreich

Werdegang

Berufserfahrung von Karina Halpin

  • Bis heute 20 Jahre und 6 Monate, seit Feb. 2005

    Sr Princ Tech Support Engineer

    Symantec Corporation

    Liaising with various engineering teams on escalation and highlighting product defects and enhancements - Providing 2nd and OEM level technical support on the Storage and Availability Management Group products and appliances on UNIX and Linux platforms. - Working as part of a Tiger Team for specific customers on their most critical servers and issues - Knowledge Management - Coaching and mentoring of TSEs -Assisting in the creation of a development roadmap for TSEs - Veritas SF 5.0 certification

  • 2 Jahre und 5 Monate, Okt. 2002 - Feb. 2005

    Principal Technical Support Engineer

    Veritas Software / Symantec Corporation

    - Liaising with various engineering teams on escalation and highlighting product defects and enhancements - Providing 2nd and OEM level technical support on the Storage and Availability Management Group products and appliances on UNIX and Linux platforms. - Working as part of a Tiger Team for specific customers on their most critical servers and issues - Knowledge Management - Coaching and mentoring of TSEs -Assisting in the creation of a development roadmap for technical support engineers

  • 1 Jahr und 3 Monate, Juli 2001 - Sep. 2002

    Advanced Technical Support Engineer

    Veritas Software / Symantec Corporation

    Responsibilities included: - Providing 1st level technical support on the Storage and Availability Management Group products such as Veritas Cluster Server, Veritas Filesystem and Veritas Volume Manager on UNIX (Solaris, HP-UX) platforms to a worldwide customer base. - Engaging and assisting Business Critical Account Managers and the needs of Business Critical customers. - Replicating of customer scenarios/configurations. - Team focal point for German-language cases

  • 1 Jahr und 11 Monate, Nov. 1999 - Sep. 2001

    Technical Support Engineer

    Veritas Software / Symantec Corporation

    Responsibilities included: - Providing 1st level technical support on the Storage and Availability Management Group products such as Veritas Cluster Server, Veritas Filesystem and Veritas Volume Manager on UNIX (Solaris, HP-UX) platforms to a worldwide customer base. - Replicating of customer scenarios/configurations. - Team focal point for German-language cases

  • 1 Jahr und 8 Monate, Apr. 1998 - Nov. 1999

    Systems and Network Analyst

    GlobalOne Telekommunikationsdienste GmbH

    - Installing, configuring, administering and maintaining in-house UNIX, Novell and NT servers and networks. - Troubleshooting hardware and software issues on the UNIX servers at OS, application and user-level. OS including HPUX 9.x-10.20, Solaris 2.5x-2.7 and DataGeneral servers.Applications including Network Node Manager 4.1, ITO, StrataView, Networks, ATM, PanaVue, SecureId - Providing PC support to end-users- Ensuring Y2K compliance of the in-house systems. - Providing for the security of servers.

  • 6 Monate, Okt. 1997 - März 1998

    Customer Services Engineer

    AST Computer

    Responsibilites included: - Providing third level support to Technical Support Dept. - Providing technical expertise to the Senior Tech group on AST technologies and products. - Providing coaching and expert training to all levels within Technical Support. - Developing innovative and creative Engineering solutions to the challenges faces by the Technical Support Dept. as a whole. - Interfacing directly with customers on highly technical issues.

  • 1 Jahr und 7 Monate, Apr. 1996 - Okt. 1997

    Senior Support Technician

    AST Computer

    - providing second level support to the first level analysts. - training the first level support analysts in Operating Systems and software applications aswell as hardware and troubleshooting methods - Being the contact person for the Scandinavian Support Centre which entailed: - dealing with their escalations directly - ensuring that they were kept up-to-date on all the latest AST product information - SAP trainer for call logging system - Pronto Pro contact

  • 9 Monate, Aug. 1995 - Apr. 1996

    Tech Support Analyst

    AST Computer

    Providing First Level Support of AST Products to customers in UK, Ireland and Germany in both English and German. These customers ranged from businesses to dealers to PC users and involved troubleshooting both hardware and software problems and offering support on Operating Systems (including DOS 6.22, Windows 3.1/3.11/95, NT 3.51/4.0, SCO OpenServer 5.0, OS Warp Connect and Netware 3.12/4.0). Also was Group Leader of the German team for two months.

  • 7 Monate, Apr. 1994 - Okt. 1994

    Computer Programmer

    LSS Ireland Ltd

    This was part of my work placement as part of my Computer Degree. Responsibilities included: - developing software for use within the business - such as the stock and email monitoring systems. - installing and testing software packages and providing feedback to the Field Engineers on possible installation issues and troubleshooting techniques. - assisting in the maintenance and repair of the in-house computer systems. - assisting in the Accounts Department, Reception and Service Logging

Ausbildung von Karina Halpin

  • 4 Jahre und 9 Monate, Feb. 1999 - Okt. 2003

    Literature

    Open University

  • 1 Jahr und 9 Monate, Okt. 1991 - Juni 1993

    AdvancedGerman

    University College Cork/ Goethe Institute

  • 4 Jahre und 1 Monat, Sep. 1991 - Sep. 1995

    Computer Applications

    Cork Institute of Technology

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

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