Katharina Grupen

• Manage the relationships with major international banks and processors • Manage international payment processing for major global companies • Provide banking consultancy services to clients • Develop and maintain global account portfolio across all continents • Research industry developments and implement new solutions • Escalation management: point of contact for internal departments and clients • Manage the banking piece for projects through the project life-cycle

• Second level customer support function for variety of client related billing and payment queries • Liaising with with Financial Institutions and internal teams to resolve issues • Liaising with and support internal departments as part of query resolution process • Manage workload efficiently and effectively to meet client’s SLAs • Daily and Ad hoc reporting to monitor SLA targets • Provide training and prepare procedural documentation

Backoffice

English, Neugriechisch