Kathy Orlow

Reporting to the Sr. Director of Global Customer Experience Solutions. Responsible for the identification, implementation and maintenance of a strategic telecommunications service delivery model for Orbitz customers. Responsible for working with all domestic & international corporate groups and telecommunications providers to develop Work Processes and Work Flow through development, build and implementation of programs for our website outsourced call centers. Responsible for telecommunications budgets, b

2000 to 6/2006 Telecommunications Manager. Reporting to the Worldwide IT Operations Manager. Responsible for a budget of domestic corporate Telecommunications expenditures that exceeds $3MM in annual expenses and $5MM annually in capital spending and vendor management to include carrier, supplier and maintenance provider planning, provisioning and contract negotiations. Directly manage multiple outsourced service providers supplying infrastructure support. • Completion of 6-Sigma Invoice Reconciliation p