Katja Haubert

Provided leadership to the daily operations of 10 receptions and contact center ( 85 team members), with focus on rendering service through a patient’s perspective.  Enforced and ensured policies and procedures were properly practiced.  Performed key tasks such as compilation of working schedules, resolving staff complaints, and conducting employee interview and annual performance reviews. Arranged appointments and accommodations to VIP patients and royal family members.

Leading a team of 9 receptionists/customer service agents/cashiers. Ensuring the highest possible standards of customer service are provided, and monitoring the level of service throughout the customer’s entire experience with the medical center. Developing an effective appointment system that ensures maximum utilization of clinician capacity, while integrating the critical input of physicians and medical management. Ensuring that patient complaints are managed in an appropriate and timely manner.

National and international coordination of logistic chain Procurement of materials Construction site inspection

Assigned to provide patient care for approx. 20 patients Performed clinical tasks according to hospital policies Assisted with the admittance and discharge of patients Assisted in the orientation of new staff members Assessed patient conditions and advised of changes in status Monitored and maintained patient charts Medical terminology and medication administration skills Extensive experience with natal health care of inter-cardiac catheter Performed ECG measurements Administered prescr

Direct care of patients Aftercare of surgical patients including Nephrectomy, TUR, Bladder reconstruction, Testicular removal and all urology related surgeries Monitoring of Chemotherapy patients Assisted patients and family members in the education of self application of stoma dressing Assisted physician with rounds Unsupervised postoperative removal of surgical pins, Redon drains, Stitches & applied dressings Care of patients with bladder infections, kidney basin inflammation, kidney stones