Kay Dapper
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kay Dapper
- Current 10 years and 8 months, since Oct 2015
Head of Consumer & Commercial Fraud Program - Risk Management
Fifth Third Bank
- 3 years and 2 months, Jun 2018 - Jul 2021
Head of Deposit Fraud Program
Ally Bank, USA
Senior Leader in Deposit Fraud Management with focus on fraud control ecosystem performance, fraud operations optimization, fraud credible challenge execution, regulatory as well as fraud policy compliance.
- 4 years and 1 month, Apr 2010 - Apr 2014
Head of Customer Security - Anti-Fraud
Capital One (formerly ING DIRECT USA)
Capital One Financial Corporation, a Fortune 500 Company, acquired ING DIRECT on February 17, 2012. Capital One became the sixth largest depository institution and the leading direct bank in the United States. Lead Deposit and Debit Fraud Analytics / Strategy, Fraud Prevention and Investigation as well as Debit Card Disputes teams as part of 360’s Bank Operations.
- 2 years and 3 months, Jan 2008 - Mar 2010
Head of Customer Service / Marketing – Online Brokerage
ING DIRECT USA
Responsible for Customer Service, Workforce Management, Customer Marketing, and Acquisition Marketing. FINRA Licenses: Series 7, 63, Series 24 (General Principal), and Series 4 (Registered Options Principal).
- 2 years and 6 months, Jul 2005 - Dec 2007
Head of Customer Service - Eastern Region
ING DIRECT USA
Responsible for ING DIRECT’s largest Customer Service Center in the U.S., Sales Development, and Café ‘Banking Barista Model’.
- 5 years, Aug 1997 - Jul 2002
Chief Operating Officer
Consors Discount-Broker
Product Management/New Media Lead
vwd Vereinigte Wirtschaftsdienste Germany
Senior Consultant
BearingPoint Germany
System Analyst/Project Manager
BHF-BANK Germany
Ausbildung von Kay Dapper
- 2003 - 2005
University of North Carolina Kenan-Flagler Business School
Master of Business Administration
Sprachen
German
English
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