Kay Joos

Responsible for a portfolio of applications within IT environment. Coordination of Change-the-bank and Run-the-bank activities in project teams to deliver in time. Planning of application portfolio in scope, cost and time in line with ressources (capacity / know how).

Assure, control and optimize customer business measured at time, quality of Desktop Services & Solutions in international customer environment. Planning and control of service performance under time & quality. Responsibility for SLAs and control of daily business in Incident, Problem and Changemangement.

Analyse und operative Umsetzung des Servicevertrags sowie Planung und Steuerung der Leistungserbringung unter Berücksichtigung von Zeit, Qualität und Kosten. Ansprechpartner für alle kommerziellen Themen bezüglich des Kundenaccounts (intern, extern und international). Verantwortung für die SLA Erreichung des Onsite Supports (Schweiz). Incident-, Problem-, Change- und Eskalationsmanagement der eigenen Services (inkl. Reporting).

Concept and implementation of international Field Services & Client Rollouts within a full IT outsourcing Transition & Transformation project.

Finanzmanagement, Qualitätsmanagement, Risikomanagement, Business- und Requirements-Engineering, Personalmanagement, IT-Management, Unternehmenskommunikation, Business English und Managing Science, IT-Servicemanagement, Application Engineering, Digitales Management, Investition und Finanzierung