Keila Carboni

Collaborated with internal stakeholders to analyze and improve reporting workflows and business processes. Collected, structured, and maintained documentation for reporting and data analysis processes. Ensured data quality and consistency in daily operations while supporting process improvement initiatives. Collaborated with stakeholders to improve HubSpot-based business processes, supporting workflow automation initiatives through Zapier.

Worked with large datasets using SQL to ensure accuracy, consistency, and data integrity across reporting processes. Created reports using SQL queries to support business decision-making and performance tracking. Performed data validation and quality checks to improve reliability of business data.

Engaged directly with external clients to understand their needs and adapt CRM solutions accordingly. Collaborated closely with cross-functional teams, including development, management, and sales, to ensure successful implementation of CRM systems. Gathered and documented functional requirements in collaboration with business stakeholders. Worked with Scrum/Kanban methodologies.

Participated in SAP migration projects, supporting business and technical teams throughout implementation phases. Gathered and documented functional requirements and supported the definition of process improvements.

Supported ERP migration initiatives by assisting in functional analysis and testing activities. Created functional documentation, test cases, and process descriptions. Supported system implementation and post-go-live validation activities in collaboration with cross-functional teams. Conducted end-user training sessions after system implementation, guiding users on system usage based on their roles and responsibilities.

Public outreach, developing interpersonal relationships with both co-workers and the public, engaging in conversations aimed at fundraising.