Keith Mackta
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Keith Mackta
- Bis heute 13 Jahre und 6 Monate, seit März 2012
Global Service Manager
T-Systems International GmbH
- 1 Jahr und 9 Monate, Mai 2010 - Jan. 2012
IT Service and Technology Consultant
Virginia Biz Solutions
Technology Advisor, ITSM Process Consultant, IT Project Manager for ITSM Processes and Infrastructure Implementations
- 7 Monate, Juli 2009 - Jan. 2010
Senior Systems Analyst - IT Service Management
Markel Corporation
Responsible for the design, Implementation and continuous improvement of processes supporting a comprehensive ITIL based ITSM approach. On a daily basis, apply my expertise in supporting the continued development of currently established processes...Service Request, Change and Incident Mgmt. Work to strengthen and enhance service control via the design and implementation of Configuration, Knowledge and SLA Mgmt processes expanding where necessary upon the existing ITSM tooling & reporting capabilities.
- 11 Jahre und 10 Monate, Apr. 1998 - Jan. 2010
Owner/Principle
Virginia Biz Solutions
Owner; Sales; Technology Research; Project Management; Technology Implementation; Customer Service; Application Management; A/P-A/R... all aspects of owning and running an IT Services Provider company
- 2 Jahre und 3 Monate, Jan. 2007 - März 2009
Global Service Manager / IT Project Manager
Qimonda AG
Global Service Manager for the ITSM Service. Responsible for the daily operations, support and continual maturation of the ITSM tooling platform. Leader in the continued development of global ITSM processes althewhile ensuring harmony between business requirements, managment directives, process design and tool capabilities. Project Manager of Global ITSM related initiatives
- 2 Jahre und 11 Monate, März 2004 - Jan. 2007
North America Server Systems Team Leader / IT Project Manager
Infineon Technologies / Qimonda North America
Technical Team Leader responsible the daily operations and activites of Server Admins responsible for 2,200+ servers/storage devices geographically dispersed across North America. Project Manager of IT Infrastructure and PLatofrm Integration projects exceeding 1mil euro.
- 4 Jahre und 2 Monate, Feb. 2000 - März 2004
MS Windows Server Systems Administrator / IT Project Manager
Whiteoak Semicnductor / Infineon Technologies
Responsible for the design, implementation and operational support of MS WIndows Servers and Infrastructure related applications running on them. Specialized in (but not limited to) Active Directory, DNS and Remote Access Technologies (Citrix/Terminal Services). Project Manager of IT Infrastructure and Platform Integration projects.
- 2 Jahre, März 1998 - Feb. 2000
Logistics Team Lead
Whiteoak Semicoductor
Technical and operational lead of associates responsible for the organization, packing and shipping of finished product from the manufacturing location to globally dispersed distribution centers. Logistical process and workflow design taking security, cost, product protection and ergonomic factors into consideration..
Ausbildung von Keith Mackta
Computer Science
Virgina Commonwealth University
Computer Science
John Tyler Community College
- Bis heute
Business Management
Strayer University
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen
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