Stefan Heinzel

Angestellt, Senior IT Manager Service Desk & Processes, Clariant International AG, Muttenz

Student, Umwelt- & Hygienetechnik / technische Informatik, Fachhochschule Braunschweig/Wolfenbuettel

Muttenz, Switzerland

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Skills

ITIL 4 Managing Professional
Enterprise Service Management
ServiceNow
Informationstechnologie
Vendor Management (SLA`s OLA`s etc.)
Coaching for Performance
IT Service Desks / Transition Management / Extensi
IT Operation & Escalation Management
IT Security Management
Local & Global Emergency Management skills
IT Project Management (Prince 2)

Timeline

Professional experience for Stefan Heinzel

  • Current 4 years, since Jan 2021

    Senior IT Manager Service Desk & Processes

    Clariant International AG, Muttenz

    Strategieentwicklung und Roadmaps für ESM System ServiceNow, IT Service Desks & Onsite Support IT Governance , SLA, Audits, ITIL, DEV/OPS IT Controlling, Vertragsverhandlungen, RFQ/RFP/CAR, People Development & Führen von externen Mitarbeitern und Partnern

  • Current 10 years, since Jan 2015

    Head of Global IT Service Desk

    Clariant International AG, Muttenz

  • 2 years and 3 months, Oct 2018 - Dec 2020

    Organizational Development & Learning Manager

    Clariant International AG, Muttenz

  • 2002 - 2018

    Head of IT Site Services Switzerland

    Clariant

  • 1993 - 2002

    Head of IT Infrastructure / Key Account Manager

    Comlab Computer

Educational background for Stefan Heinzel

  • Umwelt- & Hygienetechnik / technische Informatik

    Fachhochschule Braunschweig/Wolfenbuettel

Languages

  • German

    -

  • English

    -

Interests

Family
Bike & Nordic Walking
Sailing

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