Kennedy Williams

Administer and maintain daily front office operations, including greeting clients, responding to phone calls, and performing billing tasks with 100% accuracy. Developed and implemented a well-organised filing system and introduced effective scheduling techniques, which increased productivity by 47% Control all office expenses and costs for 25+ employees, while solving any related issues and discrepancies

Managed incoming and outgoing correspondence with clients, scheduled appointments, and answered inquiries Maintained stock of essential supplies such as contact solution, contact trials, and sanitisation essentials by conducting inventory, ordering new supplies and disposing of expired items. Processed patient information into office database, allowing access to accurate and up-to-date records. Organised office inventory and kept reception area tidy.