Kerkeni Salma

• Personalized customer follow-up until vehicle delivery • Coordination with workshop, after-sales, administrative, and financial departments • Preparation of leasing files; interface with banks and leasing companies • Contribution to promotional event management and internal reporting

• Participation in the sales process and customer follow-up • Preparation of commercial files and administrative management • Assistance in model presentations and negotiations

• Reception and support of automotive policyholders in their procedures • Follow-up of auto insurance contracts: subscriptions, modifications, and cancellations • Claims file management and preparation of compensation estimates

• Support in analyzing microcredit applications for small and medium-sized enterprises • Welcoming and guiding entrepreneurs toward suitable financing solutions • Participation in writing follow-up and project evaluation reports

• Welcoming after-sales service customers • Monitoring mechanical and bodywork repairs with technicians • Preparing quotes and managing customer satisfaction