Khai Loon Lim

- Responsible for Dell’s Sales for Spare Part products ranging from client to enterprise parts - Drive the spare parts sales for customers and partners from Pakistan, Bangladesh, Afghanistan, Sri Lanka & Rest of Asia Pacific countries - Lead & coordinate trainings for Dell ATG team for APJ; China, South Asia, India, Australia & New Zealand - Collaborate with other teams or departments from segment sales, technical teams as well as other internal teams to help with customers’ requirement

- Collaborating with Account Directors & Managers for countries like Malaysia, Singapore, Indonesia, Philippines and rest of Asia - Covers the business development of the sales especially in uncovering new & cold business opportunities - Cold calling & research on prospect accounts (initiate initial conversation with the prospect in executive level or the management team of the prospects) - knowledge in CRM, contact center, cloud based & marketing solution for business enhancement & improvements

- Inside sales account manager for Singapore end customer in Public and Education sector - Overachiever for every quarter since joining Lenovo Inside Sales team with achievements of estimated average of not less than 150% attainment - Awarded the ISR King Award for Quarter 2 Overall on Aug & Sept 2011 for sales and account management exellence. - Won and managing one of the largest sales project in ASEAN for Ministry of Education of Singapore which span across 8 years

- Contract position in T-Systems for supervising the backup and restoration of data for the end customer Shell - Exposure in ITIL systems especially in managing of incident or problem tickets through the use of Service Center application - Chosen as the Shift Lead for one of the Backup and Restore team in supervising a group of specialist

- Regional role that handles the planning of the telecom software infrastructure for the Dell call centers within Asia Pacific, Japan, Australia & New Zealand - Worked with leaders of the call center teams such as the sales, technical support and customer service team managers - Pioneer member of the team in the South East Asia region

- Handle a team of level 1 Technical Support Specialist for ANZ region - Provide technical and process guidance to level 1 specialist for day-to-day operation - Data collection and analysis for reporting to higher management - Oversee the execution of the proactive replacements project for ANZ customers in 2 occasion and subsequently award the “On the Spot” award for dedicating effort in making these projects a success

- Provide post-sales service, troubleshooting and warranty service to Dell customer in Australia & New Zealand as well as South East Asia region especially in Dell Precision Workstation product and certain Dell PowerEdge servers - Awarded Bronze Award for providing exceptional customer experience - Selected to provide inter-departmental training on workstation product within Technical Support and also to end customer (Inland Revenue Board of Malaysia)

- computer programming - business solutions

- computer programming - calculus & statistics - computer technologies