Kim Chunsoo

1. Managed technical installation, preventive maintenance, and complex troubleshooting for Dental Unit Chairs and CBCT X-Ray Systems across Germany and Switzerland 2. Provided B2B dealer sales support, technical consultation, and relationship management for European partners 3. Conducted technical product training and repair workshops for local dealer service engineers

1. Dispatched as an Expatriate Technical Manager to oversee technical service operations and B2B dealer networks across Eastern Europe 2. Established local CS support systems, technical SLA guidelines and defect handling protocols for dental equipment lines 3. Delivered technical training programs to regional distributors and managed high-level escalations between HQ and European clients

1. Executed field technical support, system calibration and maintenance for digital 2D/3D X-Ray and C-Arm systems across Europe. 2. Diagnosed complex hardware/software system errors to ensure compliance with EU medical device safety standards. 3. Improved client satisfaction by delivering rapid-response field troubleshooting and maintaining SLA compliance.

1. Conducted QA/QC inspections and functional testing for automotive navigation and IVI (In-Vehicle Infotainment) systems. 2. Performed system hardware/software defect analysis, fault diagnostics and root cause analysis in compliance with automotive quality standards. 3. Collaborated with cross-functional engineering teams to resolve software glitches, GPS/connectivity issues, and UI/UX defects. 4. Managed inspection documentation, defect logging, and quality compliance reports for major