Kiranmai Sony

Streamlined support processes, implemented proactive monitoring for early issue detection Resolved critical issues swiftly, ensuring minimal business impact and maintained SLA rate of 95% Optimized database queries for improved response times and resource utilization in high-traffic applications. Involved in automating regular processes, provided technical support for 3 simultaneous application products. Mentored junior analysts, enhancing team productivity and conducted regular knowledge- sharing sessions

Providing technical support and maintenance for applications, ensuring smooth and efficient deliverables. Creating and maintaining documentation for applications, processes, and issue resolutions to ensure knowledge sharing and continuity.

Performed data handling process in application & troubleshooted issues related to data transfer/connectivity.