Dr. Klaus Hopstock

We deliver premium service to our customers and dealers during the complete life cycle of our customers' loan or lease contracts: - credit application - contract implementation - contract management - collections and recovery - end of term management

We develop and deliver standardized global business solutions for BMW Financial Services. Setup new department in August 2014. 40 associates, reporting to global COO. Product owners of global Business Solutions: e.g. Credit Decision, CRM. Target: globally standardized processes for customer processes. Core success factor: sustainable training (class room training, train the trainer, video tutorials, etc.). Portfolio Management: Business Capability Map to structure IT landscape + respective systems.

Process Optimization for Customer Processes + international Rollout Projects for BMW Bank GmbH and BMW Financial Services worldwide. Setup of new department for customer process management, used car management and quality management, reporting to COO. Global process owner for customer processes. State of the art methodologies (lean six sigma, activity based optimization, value stream mapping). Head of Process + Project Board (prioritization + budget release) reporting to board of directors. 57 associates

IT Management, IT Project Management, Rollout of Financial Services IT Solutions for Region Asia, Pacific, Africa. Disciplinary Leadership for 11 local IT Organizations - 75 associates (RU, ZA, IN, TH, MY, SG, KR, JP, CN, AU, NZ - 12 time zones) reporting to Vice President IT of BMW Financial Services. Paramount for success: a trustful relationship with the local staff. IT strategy: Planning, development and rollout of a regional retail lease and loan system + wholesale (dealer financing) module.

IT Director - Member of the Board of Directors

Team Management Dealer Frontend Systems, Customer Interaction Systems, CRM Systems, Data Warehouses on regional level