Klaus Romig

Reorganization and digitization, general, commercial and technical rental management, leasing and sale of property, optimization of cost and processes, vendor management, cooperation with the tax advisor in all tax related items, cooperation with attorneys in all necessary legal disputes.

04/2014 – 11/2015: Leonberg ( Germany ) 12/2015 – 08/2017: Hua Hin ( Thailand ) 10/2016 – 06/2017: Working as a freelance consultant: - Smart Home Thailand feasibility study - Marketing support

MVSS Managed Technical Support Services: The portfolio covers all service delivery steps, that IBM fulfills on behalf of IT-Manufacturers, including: Customer call handling, technical support center, resource management, spare parts, on-site or central repair. Responsible for portfolio, strategy, pipeline, profitability, operation and planning, geographical support ( 209 countries ), resource and vendor management, customer satisfaction, key account management, bid support.

Covering MTSS and MVSS strategy, portfolio and offering development and geo support. MTSS=Managed Hardware & Software Delivery, Inventory, Availability, Vendors, Warranty. Change Management, Reports and reviews, Electronic Link Option, Tailored Invoicing and Remote Monitoring for data centers. MVSS=The portfolio covers all service delivery steps, that IBM fulfills on behalf of IT-Manufacturers: Customer call handling, technical support center, resource management, spare parts, on-site or central repair.

Responsible for the EMEA Service Planning and Life Cycle Management of all serviced non-IBM products. In addition to, responsible for the worldwide service planning of InfoPrint products in the remaining countries.

Responsible for the sales of all used IBM- and NIP-products & parts to brokers

As leading manager responsible for the technical centers for refurbishment of IBM High End Printer, Storage & OEM in EMEA and for parts test, dealer warranty claim „system x“ products and parts quality control in Germany. Acting as “interim manager” for the PCD Repair center in Heppenheim from 2005 – 2006.

Responsible for printer maintenance in S/W-Germany and call management & SSR dispatch Germany, customer support and satisfaction, process improvements, cost management, field performance improvements and vendor management.

Responsible for the sales of printer, copy- & fax machines and the acording maintenance services. Focus on sales, portfolio, pipeline, key account management and customer relationship

Responsible for the operations and business management of the print & copy shop, internal and external mailings, data archiving and reception at Kodak Germany and Danka LTD Germany. Focus on project management, resource management, vendor management, procurement, customer support, customer acquisition, revenue-, cost- and budget planning.