Antje Otto

Incident Manager Germany | Managed Services

Level-2 incident management at all required service units, escalation instance if contractually agreed service levels are at risk /Ensuring effective external and internal communication (e.g., customer, management, service units) in the context of major incidents / incidents and escalations (meetings and targeted management) / RCA of escalations / initiation / control of quality improvement measures / Creation and presentation of management reports

Reporting for high priority fault messages, dissemination , controlling , escalation of service orders to the responsible interfaces within the company or to third-party partners / manufacturers Organizational skills / structured work in incident and request management