Kristaq Koçi

- Full immersion training on music production Softwares. - Didactic and practic approach on music composition. - Step by step creation of new music projects. - Evaluation of final projects.

- Monitor and implement new projects. Coordinate international/local projects with Central HQ PM. - Analyze data and develop internal operational procedures and practices. - In charge of Turn-key/Projects creating startup departments, recruiting, training, tracking KPI, giving full evaluation feedback - Assist and support GM and HOD. Support as Acting HOD for a team of 30+ employees. - Lead and supervise internal audit scope projects. Internal monitoring of multiple departments for quality purposes.

Guidepoint is a leading Expert Network, providing strategic intelligence to the world's leading Consultancies, Investment Firms and Corporations. We deliver first-hand insights through on-demand interactions with our global network of over 600,000+ industry experts in 177 countries via customised consultations, in-person meetings, workshops and surveys. We also provide Senior Advisors, Subject Matter Experts and Freelance Consultants for our clients’ Project Staffing needs.

- Control all Pronto Intervento 24 Inbound Calls on 6 states and ensuring specified parameters. - Suggest and apply comprehensive monitoring systems. - Perform Quality Check Call to all clients that requested our services. - Follow cases with third part collaborators, ensuring that procedures are followed as well due diligence.

- Control all Marketing Consultants and ensure that diligence is practiced. - Deliver Mail on Negative Feedback and Best-Practices.

- Listen and keep notes over classical music pieces. - Give examples about different ways of music form perception.

- Manage Quality Control Agents. - Collect quality and audit reports from all the available campaigns. - Report directly to the CEO every week and month. - Generate tailored special reports for every evidence gathered from the control.

- Organizing appointments in order to be productive for the Sales Agent. - Contacting clients to verify and maximize the validity of the appointment. - Agent Care, so the agent is satisfied with the appointments requested. - Monitored the Spazio Agenti portal so the requests for appointment was being fulfilled.

- Control sales based on criteria. - Accept or dismiss sales of various Telesales Campaigns. - Report everything on data tables. - Compare data between every week or month, even data between campaigns to help and improve quality on the campaigns involved.

- Telesales operator outsourcing Wind & Infostrada Campaigns