Kristel Justen

Bis 2017, Hospitality Management, Hotelfachschule Südliche Weinstraße
Trier, Deutschland

Fähigkeiten und Kenntnisse

Customer service
Teamwork
Leadership
hospitality industry
F&B
Employee training
MICROS
Grand Opening
Store Manager
Retail
adaptability
Determination
attention to detail
reliability

Werdegang

Berufserfahrung von Kristel Justen

  • 6 Monate, Juni 2016 - Nov. 2016

    Management Trainee

    Michamvi Sunset Bay

  • 2 Monate, Juli 2015 - Aug. 2015

    F&B Intern

    Hilton

    -served food and drinks -escorted customers to their tables -answered questions about the menu and took orders -handled guest complaints -helped with preparation, set-up, and service for catering events -spoke with patrons to ensure satisfaction with food and service -cleaned work areas, equipment, utensils, dishes, and silverware -managed guest checks, collected cash and processed credit cards -provided excellent customer service

  • 2 Monate, Mai 2015 - Juni 2015

    Food server

    La Luna Holding GmbH

    -set and prepared tables for customers -cleared tables and cleaned the restaurant -served food and drinks -answered questions about the menu and took orders -washed dishes -prepared checks, responsible for processing cash and card payments -greeted each customer with friendly eye contact -prepared simple dishes like waffles

  • 3 Monate, Mai 2014 - Juli 2014

    Waitress

    Mingos Mexican Brand GmbH

  • 2 Jahre und 1 Monat, Nov. 2011 - Nov. 2013

    Store Manager

    MyFashion FC Club GmbH

    -upheld and controlled the given guidelines -responsible dealing with customer complaints -responsible for the monthly work schedule -hired staff -involved in stock control and management -trained new staff members -money accounting -answered questions regarding the store and its merchandise -maintained records related to sales -helped customers with questions, problems and complaints in person and via telephone

  • 9 Monate, Feb. 2011 - Okt. 2011

    Sales Associate

    My Fashion FC Club GmbH

    -Visual management of the store -responsible for security within the store -responsible for processing cash and card payments -trained and served as a peer coach for new sales associates -developed positive customer relationships through friendly greetings and excellent service -helped customers with questions, problems and complaints in person and via telephone -demonstrated use and care of merchandise

  • Waitress

    GenussBar

  • Food server

    Burger King GmbH

Ausbildung von Kristel Justen

  • 2 Jahre und 9 Monate, Sep. 2014 - Mai 2017

    Hospitality Management

    Hotelfachschule Südliche Weinstraße

    Accounting, F&B Management, Event Management, Project Management, Housekeeping, Marketing, Housekeeping, H.R., Sales, Coporate Law, National Economy, English, French, Spanish, F&B, F.O.

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Gut

  • Spanisch

    Grundlagen

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