Kristin Leupold

- Administration of Vet Database, - Day to day office duties including filing duties - Assisting in day to day veterinary duties - Stock taking and ordering new stock - Cashier / shop keeping

• focus on a first contact solution. • I have a close working relation with other department • Customer Base Development projects • Up-selling our customer the most appropriate products in order to streamline their sales and make the checkout process more efficient or diverse is also a strong focus. • Developing Training's material, Training and Communication champion for Upsell/Opportunities and SOC • Contingency Cover for our Senior Agent and helping out with tickets and Projects if the need arises

CSR for the Customer Service Department CSR for Limitations Department Escalation Agent in the Resolution Department Fraud Prevention Agent in the Fraud Risk Department Agent in Internally Consultant and Advise